Refund and Returns Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made 2 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by RAJ SHRI GROUP, it will take 7-10 business days for the refund to be credited to you.

Return

We offer return / exchange within first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
In order to become eligible for a return or an exchange,
(i) the purchased item should be unused and in the same condition as you received it,
(ii) the item must have original packaging,
(iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange.
Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

Exchanged product will be delivered within 5-7 days depending on location.